Betgee Privacy Policy — Pakistan Online Betting Platform

1. Who We Are

This Privacy Policy applies to the betgee platform, accessible at betgee.ws, and to all services provided through that platform including sports betting, online casino, slots, Teen Patti, esports betting, crash games and the live cricket score tracker. Throughout this policy, "betgee", "we", "us" and "our" refer to the entity that operates the betgee platform.

Betgee is the data controller for all personal data collected through the platform. This means betgee determines the purposes and means of processing your personal data. If you have any question about data control arrangements, please contact our support team using the details in Section 15.

Betgee is committed to handling the personal data of Pakistani players with the same care and respect that we apply to every other aspect of the platform. We do not treat data privacy as a regulatory obligation to be minimised — we treat it as a genuine commitment to the players who trust betgee with their information.

2. Data We Collect

Betgee collects only the personal data that is necessary to provide our services, meet our legal obligations and protect the security of our platform. We do not collect data speculatively or for purposes we cannot justify. The categories of personal data betgee collects are described below.

Identity & Contact Data

• Full legal name as per your Pakistani CNIC or passport
• Date of birth
• Residential address in Pakistan
• Email address and mobile phone number
• Copies of identity documents submitted for KYC verification (CNIC, passport, driving licence)

Financial & Transaction Data

• Payment method details (Easypaisa account number, JazzCash number, NayaPay/SadaPay account, bank account details for IBFT, card details for Visa/Mastercard)
• All deposit transactions in PKR including amount, timestamp and payment method
• All withdrawal transactions in PKR including amount, timestamp and destination
• Account balance history
• Bonus credits, wagering history and bonus settlement records

Gaming & Betting Activity Data

• All bets placed on sports markets including cricket, PSL, esports and football
• All casino game rounds played including slots, Teen Patti, live dealer games and crash games
• Session start and end times for gaming activity
• Live cricket score tracking sessions and match data viewed
• Responsible gaming tool usage (deposit limits set, self-exclusion applied, etc.)

Technical & Device Data

• IP address at time of login and during sessions
• Device type, operating system and browser type and version
• Geographic location data derived from IP address
• Login timestamps and session duration
• Crash and error reports where technical issues occur

Communications Data

• All communications with betgee support via live chat, email or any other channel
• Your responses to any surveys or feedback requests
• Records of any responsible gaming consultations

3. How We Collect Your Data

Betgee collects personal data through several different channels, all of which are standard practice for a licensed online gaming and betting platform. Understanding how your data reaches us will help you make informed decisions about your use of betgee.

Directly From You

The majority of the data betgee holds about you comes directly from you. This includes the information you provide when registering your account, completing KYC verification, making deposits or withdrawals, placing bets, playing games, contacting our support team or participating in any promotion or survey. You are always aware when you are providing data directly to betgee.

Automatically as You Use Betgee

When you use betgee's platform — whether to check a live cricket score, place a bet on a PSL match or spin on a slot — betgee's systems automatically record certain technical and activity data. This includes your session timing, the pages or games you accessed and the device and browser you used. This data is collected using standard web server logging and session management technologies.

Through Cookies and Similar Technologies

Betgee uses cookies to maintain your login session, remember your preferences and collect anonymised analytics about how players use the platform. Full details of how betgee uses cookies are provided in Section 9 of this policy.

From Third Parties

Betgee may receive limited data about you from third parties in specific circumstances. For example, payment processors may provide confirmation of transaction status, and fraud prevention services may provide risk scoring information to help betgee identify potentially fraudulent account activity.

4. Why We Use Your Data

Betgee uses your personal data only for purposes that are directly related to providing and improving the betgee service, meeting our legal obligations and protecting the security of our platform. The specific purposes for which betgee uses your data are:

• Account Registration & Management: To create and maintain your betgee account, verify your identity, process your deposits and withdrawals in PKR and communicate with you about your account.
• KYC & Age Verification: To confirm that you meet betgee's minimum age requirement of 18 years and to verify the accuracy of your registration details as required by our licensing obligations.
• Transaction Processing: To process your Easypaisa, JazzCash, NayaPay, IBFT or card transactions and to maintain accurate financial records of all PKR movements on your account.
• Service Delivery: To allow you to place bets, play casino games, track live cricket scores and use all other betgee features and products.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multiple account abuse, underage gambling and other misuse of the betgee platform.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling and to administer the responsible gaming tools you choose to use, including deposit limits, session timers and self-exclusion.
• Legal & Regulatory Compliance: To comply with betgee's licensing obligations, anti-money laundering requirements and any other applicable legal requirements.
• Platform Improvement: To analyse usage patterns and improve the betgee platform, including its games, live cricket score features, interface design and customer support.
• Customer Support: To respond to your support queries, complaints and feedback in a helpful and timely manner.

5. Legal Basis for Processing

Betgee processes your personal data only where there is a valid legal basis for doing so. The legal bases betgee relies on are:

• Contract Performance: Processing that is necessary to provide the betgee service you have signed up for — including account management, game delivery and payment processing.
• Legal Obligation: Processing that betgee is required to carry out by law, including KYC identity verification, age verification, anti-money laundering checks and transaction record keeping.
• Legitimate Interests: Processing that is necessary for betgee's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring and platform improvement — provided these interests are not overridden by your rights.
• Consent: Where betgee sends you optional marketing communications, this is done on the basis of your explicit consent. You can withdraw this consent at any time by contacting support or using the unsubscribe link in any marketing email.

6. Sharing Your Data

Betgee does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute rule at betgee — your information is not a product. However, betgee does share your data with certain third parties where it is necessary to provide the betgee service or comply with our legal obligations.

Game & Technology Providers

To deliver casino games, slots and Teen Patti, betgee shares necessary session data with licensed game providers including Pragmatic Play, NetEnt, Play'n GO and others. These providers receive only the minimum data required to operate the game session (player ID, session token, stake amount). They are contractually prohibited from using this data for any other purpose.

Payment Processors

To process your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card transactions, betgee shares transaction details with the relevant payment processors. These processors operate under strict data security obligations and use your data solely to process the specific transaction.

KYC & Identity Verification Services

Betgee uses licensed third-party KYC and document verification services to assist in confirming player identities and ages. These services process your identity documents securely and return a verification result to betgee. Your documents are not stored by these services beyond the period necessary for verification.

Legal Authorities

Betgee is required by law to disclose personal data to regulatory authorities, law enforcement or courts in response to lawful requests. Betgee will always aim to notify you of such a disclosure unless legally prohibited from doing so.

Fraud Prevention & AML Services

Betgee uses specialist fraud prevention and anti-money laundering screening services. These services may process limited personal data to generate risk assessments that assist betgee in identifying potentially fraudulent or suspicious activity. All such services operate under strict confidentiality and data protection obligations.

7. Data Security

Betgee implements technical and organisational security measures that are appropriate to the type and sensitivity of the personal data we hold. These measures are reviewed and updated regularly to account for new threats and industry best practice.

Encryption

All data transmitted between your device and betgee's servers is encrypted using 256-bit SSL/TLS technology. This is the same encryption standard used by major banks and is the strongest commercially deployed encryption available. All financial data, including PKR transaction details and payment method information, is encrypted both in transit and at rest on betgee's servers.

Access Controls

Access to personal data within betgee is restricted to staff members who genuinely need that data to perform their role. Access is controlled through role-based permissions, multi-factor authentication for administrative access and comprehensive audit logging of all data access events. Betgee staff are trained in data protection and confidentiality obligations as part of their onboarding and on an ongoing basis.

KYC Document Security

Identity documents submitted for KYC verification are stored in an encrypted, access-controlled document management system separate from betgee's general operational systems. Access to KYC documents is limited to the betgee compliance team and is logged for audit purposes.

Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betgee will notify you without undue delay and will take immediate steps to contain the breach, assess its impact and implement remediation measures. Betgee maintains a documented incident response plan for data security events.

8. How Long We Keep Your Data

Betgee retains your personal data for as long as is necessary for the purposes described in this policy, subject to any longer retention periods required by our licensing obligations or applicable law. The following retention periods apply:

• Account Data (identity, contact): Retained for the life of the account plus 5 years after account closure, as required by anti-money laundering regulations.
• Financial Transaction Records: Retained for 7 years from the date of the transaction, in compliance with financial record-keeping requirements.
• KYC Documentation: Retained for 5 years after account closure or the date of the relevant transaction, whichever is later.
• Gaming & Betting Activity: Retained for 5 years from the date of the activity.
• Support Communications: Retained for 2 years from the date of the conversation.
• Technical & Device Data: Retained for 12 months from collection.
• Cookies: Session cookies expire when you close your browser. Persistent cookies expire at the time stated in our cookie settings.

At the end of the applicable retention period, betgee will securely delete or anonymise your personal data. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and platform improvement purposes.

9. Cookies & Tracking Technologies

Betgee uses cookies and similar technologies to operate the platform, remember your preferences and understand how players use betgee's services. A cookie is a small file stored on your device by your browser. Betgee uses the following categories of cookies:

Essential Cookies

These cookies are required for betgee to function. They manage your login session, maintain your security token and ensure that your bet slip and game sessions operate correctly. Without essential cookies, betgee cannot operate. You cannot opt out of essential cookies while using the betgee platform.

Performance & Analytics Cookies

These cookies collect anonymised data about how players navigate betgee — which pages are most visited, how long players spend on the live cricket score section, where errors occur. This data helps betgee improve the platform. No personally identifiable information is included in analytics cookie data.

Functionality Cookies

These cookies remember your preferences — your preferred language, your display settings and whether you have acknowledged certain notices. They improve your experience by not requiring you to reset preferences every session.

Managing Cookies

You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect your ability to use some betgee features. Detailed cookie settings are also available through the betgee cookie preference centre, accessible from the footer of any page.

10. Your Privacy Rights

As a betgee player, you have a number of rights in relation to your personal data. Betgee is committed to facilitating the exercise of these rights in a straightforward and timely manner. To exercise any of these rights, contact our support team with your account details and a description of your request.

11. Children's Privacy

Betgee's services are strictly for adults aged 18 and over. Betgee does not knowingly collect or process personal data relating to individuals under the age of 18. Age verification is applied to all betgee accounts as part of the KYC process and accounts found to belong to underage individuals are immediately closed.

If you are a parent or guardian and you believe that a person under 18 in your household has registered a betgee account, please contact our support team immediately. Betgee will investigate promptly, close the account and return any deposits that were made, subject to verification of your identity and relationship to the minor.

12. Third-Party Links

The betgee platform does not contain links to third-party websites. All links on betgee lead to pages within the betgee platform itself (as defined in our menu structure). In the event that any third-party content or service is integrated into the betgee platform in the future, this policy will be updated accordingly and affected players will be notified. Betgee is not responsible for the privacy practices of any third-party services that you access independently outside the betgee platform.

13. International Data Transfers

Some of betgee's technology and service providers operate servers outside Pakistan. Where your personal data is transferred to a country outside your home jurisdiction, betgee ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protection afforded within Pakistan. These safeguards include contractual clauses in our agreements with all data processors that establish data protection obligations consistent with the principles in this policy.

Betgee's game providers, including those based in Malta, Gibraltar and Isle of Man, are licensed and regulated by reputable gambling authorities that maintain strict data protection standards as part of their licensing requirements. These providers are contractually bound to handle your data in accordance with betgee's data protection standards.

14. Changes to This Privacy Policy

Betgee may update this Privacy Policy from time to time to reflect changes in our data practices, new features, changes in applicable law or feedback from players. When material changes are made, betgee will notify registered players via email or via a prominent notice on the betgee platform. The date of the most recent update is always displayed at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of betgee's services after a policy update has been communicated constitutes your acknowledgement of the updated policy. If you have questions about any change, please contact our support team before continuing to use the platform.

15. Contact Us & Complaints

If you have any question, concern or complaint about how betgee handles your personal data, please contact us. We take all privacy queries seriously and will always aim to respond promptly, clearly and helpfully.

• Live Chat: Available 24/7 on betgee.ws — fastest response, average under 3 minutes
• Email: support@betgee.ws — for detailed data rights requests and complaints
• Languages: Urdu and English

If you are not satisfied with betgee's response to a privacy complaint, you have the right to escalate your complaint to the relevant regulatory authority under betgee's operating licence. Details of the applicable regulatory authority are available on request from our support team.